Maintenance and Support Services
Maintenance and Support Services ensure maximum network availability by providing technical support  tailored to your unique requirements. Ciena’s dependable and highly-trained specialists are available 24/7 to offer support for all contracted products, reducing troubleshooting time.

Implementation Services
Implementation Services provide the technical and global resources needed to efficiently and effectively install, test, and turn up your network solution—minimizing implementation costs, reducing risk, increasing velocity, and improving time to revenue. Various service levels for implementation services allow you to select the option that best suits your needs.

Engineer Dispatch Services
Engineer Dispatch Services increase network availability and reduce troubleshooting time by resolving network failures and issues within your desired timeframe and budget. These services are designed to supplement your existing resources, and can be tailored to your response-time requirements, including four-hour or Next Business Day (NBD) dispatch.

Ciena Learning Solutions
Ciena Learning Solutions deliver world-class training and certification options via a blend of traditional classroom, virtual classroom, and Web-based training to assist with knowledge transfer and professional/educational development. Classroom training is offered via public or exclusive courses at multiple locations worldwide, including on-site locations as needed. Course schedules and availability can be viewed via portals.

Ciena product certification programs are delivered by scope of work, giving you the option to become certified to perform only those services that add value for your business. Ciena offers operational product training certifications for multiple scopes of work, including deployment, network operations, and technical support.  Ciena has also recently launched a tiered Carrier Ethernet technology certification program that provides Carrier Ethernet expertise to a wide range of telecommunications personnel.
 

Ciena may make changes from time to time to the products or specifications contained herein without notice.